Shipping Policy
Processing Time
Due to the handcrafted nature of our wearables, orders are typically processed and shipped within 5 business days.
Orders placed during weekends or public holidays will be processed on the next business day.
Shipping Time Reference
Estimated shipping times may vary depending on the destination. Below are reference times for some countries/regions. If your country is not listed, please contact us for more specific information.
North America
- USA: 9-13 business days
- Canada: 13-23 business days
Europe (Uniform reference time: 15-23 business days)
- Germany, France, UK, Italy, Spain, Netherlands, Switzerland, Sweden, Norway, Denmark, Finland, Austria, Belgium, Ireland, Luxembourg, Portugal, Iceland, Monaco
- Other European countries
Oceania
- Australia: 15-18 business days
- New Zealand: 15-21 business days
Asia
- Japan: 9-13 business days
- South Korea: 10-14 business days
- Singapore: 15-18 business days
- Thailand: 13-15 business days
- Hong Kong: 3-5 business days
- Taiwan: 5-7 business days
- Malaysia: 8-10 business days
- UAE (Dubai, Abu Dhabi), Saudi Arabia, Qatar, Kuwait, Bahrain, Oman: 18-23 business days
- Israel: 13-18 business days
- Russia: 28-38 business days
South America
- Chile, Uruguay: 13-18 business days
Shipping Methods
We partner with reliable logistics companies to ensure that your package arrives safely and on time.
All orders are shipped with standard shipping service.
Order Tracking
Once your order has been shipped, you will receive a tracking number.
You can use this number to check the status of your package on our website or the logistics company’s official website.
Customs & Duties
- Customers are responsible for any customs duties or import taxes that may apply to their destination country/region.
- If you are a member with us, we offer global duty-free and tax-free services.
Lost or Delayed Shipments
- We are not responsible for delays caused by customs inspections.
- If your package is severely delayed, please contact us, and we will assist in tracking the order status.
- If your package is lost during transit, we will work with the logistics company to resolve the issue.
Contact Us
For any shipping-related questions, please feel free to contact our customer service team.
Contact Information: Please refer to the bottom-right corner of the website for all contact details.